TERMS & CONDITIONS
House Rules
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 2:00 PM
Check-Out: 12:00 PM
Property and Cancelation Policies :
Full Charge - Full Deposit - If canceled within 7 days of arrival
Terms and Conditions
IMPORTANT PRE-ARRIVAL GUIDELINES
At Horizon Hotel, our unwavering commitment is to ensure that every guest's experience is nothing short of extraordinary. We strive to go above and beyond to exceed your expectations, providing you with a memorable and unforgettable escape.
WHAT TO PACK
We suggest you bring outdoor and comfortable resort clothing, comfortable footwear, sun protection, and swimwear.
PARKING SPACE
Parking is very limited so we suggest you use a motorbike. We also pick up all incoming guests at Romblon Pier.
OCCUPANCY POLICY
Maximum capacity per unit: 3 Persons (With additional surcharge for the third person) except our Family room which is good for 4 adults.
Maximum of two children, 11 years old and below, can stay free if sharing unit with parents and existing bed set-up. If availing of the package with breakfast; children ages 0 - 4 years old are free of charge, while 5 - 11 years old are subject to an additional charge. Children 12 years old and above will be considered adults, and will pay the extra person charge of PHP 1,000++ (inclusion of breakfast and extra bed).
STANDARD CHECK-IN/CHECK-OUT POLICY
Horizon Hotel’s standard check-in time is 02:00 PM and standard check-out time is 12:00 PM in local time. Request for early check-in and late check-out will be subject to unit/villa availability and the following charges:
Early check-in: to be confirmed upon arrival
Before 07:00 AM One (1) unit night charge
Between 07:00 AM – 12:00 PM 50% of one (1) night charge
Late check-out: to be confirmed on the day of the day of the departure
Between 02:00 PM – 06:00 PM 50% of one (1) night charge
After 06:00 PM One (1) night charge
Guests shall check-in and register at the front desk upon arrival at the hotel. During the registration procedure, the guests shall be required to present a valid identification card or any other proof of identity. Room keys must be deposited at the reception whenever guests leave the premises and at the time of check-out. Lost keys will be charged against the account of the guest amounting to PHP 1,500.
ETIQUETTE
We take great pride in providing a tranquil and enjoyable environment for all our guests. Keep noise levels to a minimum, especially during quiet hours (10:00 PM to 07:00 AM), to allow for peaceful relaxation.
NON-SMOKING/VAPING POLICY
Horizon Hotel is a strictly SMOKE-FREE environment. In consideration of Horizon Hotel’s policy and other guests, please refrain from smoking/vaping within the resort premises. Our designated smoking/vaping area is outside the gate. Smoking/vaping inside any ro is prohibited. In this event, we will charge a fine equivalent to the accommodation rate.
PHOTO, VIDEO, & DRONE POLICY
We value the privacy, comfort, and security of all our guests. To provide an enjoyable and respectful environment for everyone, guests are welcome to take photos and videos for personal use during their stay, provided it does not disrupt the experience of others. Please respect the privacy of fellow guests and Horizon partners. Do not take photos or videos of individuals without their consent. Professional or commercial photography and videography (including photoshoots, filming, and drone photography) require prior approval from resort management. Please contact Horizon in advance to arrange for necessary permissions. Drones must be operated in compliance with local aviation regulations and with due regard for the safety of all Horizon guests. Avoid flying drones near crowds, swimming pools, or restricted areas.
SWIMMING POOL POLICY
We take pride in offering a beautiful and relaxing swimming pool area for the enjoyment of our guests. To maintain a safe, clean, and enjoyable environment for everyone, the swimming pool is open daily from 09:00 AM to 10:00 PM. Proper swimming attire is required. Guests with open cuts, contagious diseases, or infections are not allowed in the pool. Running, diving, and horseplay are not permitted in the pool area. Please shower before entering the pool to remove sunscreen, oils, and lotions. Food and beverages are not allowed in the pool area.
For parents travelling with kids/minors, Horizon Hotel will not be liable to any danger or risk that may arise from the child’s use of swimming pool. The parents will be held responsible for all activities their children will do or perform inside Horizon Hotel premises.
PRIVACY & SAFETY
Entering accommodations without permission to the management or in the guests who are currently staying on the said accommodation is strictly prohibited. Horizon Hotel is encouraging each guest to lock their accommodations when not in present to safeguard their belongings.
Bringing in of fireworks, firearms, and other deadly weapons into the resort is strictly prohibited and violators will be dealt with accordingly. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our premises but he/she must endorse it for safekeeping or kept it inside their vehicle. Legitimate members of PNP/AFP and other government law enforcement agencies that are not on “official mission” must declare and deposit their firearms with pertinent papers and documents.
LIABILITY
Horizon Hotel is not responsible for any lost or stolen items. Please keep valuables secure and use in-room safes when available.
ENVIRONMENTAL RESPONSIBILITY
Help Horizon Hotel preserve the natural beauty of its surroundings by disposing of trash and recyclables in designated bins. Conserve water and energy by using resources responsibly.
OUTSIDE ACTIVITIES
Horizon Hotel may facilitate access to various outside activities and excursions, including, but not limited to, tours, water sports, and recreational activities. These activities are provided by independent third-party vendors and operators. These activities are not directly controlled or managed by Horizon Hotel. The services, safety standards, and operating procedures for these activities are determined by the independent providers. Horizon Hotel shall not be liable for any loss, injury, or damage of any kind incurred as a result of your use of or participation in third-party services. This includes, but is not limited to, injuries, accidents, delays, or cancellations. Any claims, disputes, or issues related to third-party services should be addressed directly with the third-party provider offering those services. Horizon Hotel; is not responsible for, nor does it assume liability for, the actions or omissions of third-party providers.
FOOD & BEVERAGE POLICY
Drinks cannot be brought into the premises of Horizon Hotel without prior arrangements and payment of corkage fees PHP 2,000. Likewise, food and/or drinks prepared by Horizon Hotel Restaurant, other than those specifically for take-out, cannot be brought out of the premises of the resort without prior notice to the management. The resort, its officers, and partners shall not be held liable for any injury, damages, or loss incurred by any person by reason of the consumption of the food and/or drinks brought into the resort, or resort food and/or drinks brought out of the premises without prior arrangement.
FORCE MAJEURE
In case of acts of God, fortuitous events, or any condition beyond our control, Horizon Hotel or our carriers shall not be held responsible for failure to deliver services, nor be obligated to provide additional services. Delays and/or cancellations of flights and/or boat transfers resulting from or related to weather disturbances or as mandated by Government authorities are beyond the control of Horizon Hotel. Horizon Hotel or our carriers will not be responsible for unused rooms or missed flights and no refund will be given on account of these events.
CONFIDENTIAL POLICY
All personal information furnished by the guests in relation to their transactions with the hotel shall be held private and confidential and will not be disclosed to third parties except to the extent as required by law.
NO RESORT LIABILITY DISCLAIMER
This "No Resort Liability Disclaimer" ("Disclaimer") is an integral part of the terms and conditions of your stay at Horizon Hotel, located at, Brgy. Lonos, Romblon, Romblon, Philippines. By choosing to stay at our hotel, you acknowledge and agree to the following:
1. Third-Party Services and Activities
• Independent Providers: Horizon Hotel may facilitate access to various outside activities and excursions, including, but not limited to, tours, water sports, and recreational activities. These activities are provided by independent third-party vendors and operators.
• Independent Operations: These activities are not directly controlled or managed by Horizon Hotel. The services, safety standards, and operating procedures for these activities are determined by the independent providers.
2. No Resort Liability
• Acknowledgment: I understand and acknowledge that Horizon Hotel assumes no liability for any injuries, accidents, damages, or claims that may result from my participation in outside activities and services facilitated by third-party vendors.
• Waiver of Claims: I hereby waive and release Horizon Hotel, its owners, employees, and agents from any and all claims, demands, actions, or causes of action, whether in law or in equity, arising out of my participation in these activities and services.
• Third-Party Provider Liability: I understand that any issues or disputes related to the outside activities should be addressed directly with the third-party providers offering those activities. Horizon Hotel is not responsible for, nor does it assume liability for, the actions or omissions of third-party providers.